Frequentlyasked questions

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Frequently asked questions.

General

What’s the meaning behind the name Rivera?

Rivera is inspired by the idea of flow—water as a daily ritual, not an afterthought. The name reflects our philosophy that everyday essentials should feel intentional: refined form, honest materials, and quiet confidence. We create pieces that are made to be used every day—and still look worthy of being left out.

Can I add a gift note to my order?

Not yet. We’re currently building this feature so gifting with Rivera feels as considered as the product itself. In the meantime, every Rivera order arrives in premium, gift-worthy packaging—ready to give the moment it lands.

Can I make a change to my order after it was placed?

Since we work to process and ship your order to you as quickly as possible, we are not able to accommodate modifications to orders after they have been placed.

How can I contact you?

You can get in touch with our Customer Satisfaction team through the Contact form on our website, by emailing us at wecare@riverakitchenware.com

The Copper collection

Why does the Copper products change color?

Coppers age gracefully forming a greenish patina with days passing. This proves the copper is real and if it doesn’t change colors, its not real copper.

How do wash off the Green oxidation layer?

Use warm water, lemon and salt to brush the oxidation layer and wash off to get squeaky clean copperware.

Can I use copper bottles with hot water?

It is advised to not store or drink hot water from copper water bottle since it reacts with copper more and becomes unsafe dose to your body.

Why Copper water gives a flavoured taste?

Copper bottles can give a flavourful taste at first, especially for those new to copper water. Seasoning the bottle is recommended if you’re not used to the metallic notes. store the water for 6-8 hours and discard the water

Shipping & Returns

Do you offer free shipping?

Yes. We offer free ground shipping all over the United States. No minimum order value is necessary.

What is your return policy?

We will gladly accept items in their original condition for exchange or return within thirty (30) days of your order’s arrival date.

Do you ship internationally?

At this time, we only ship within the United States, but we're working on international shipping soon.  If you're an international customer who's interested in purchasing our products, we'd love to learn where you're from and what interests you about Rivera. Please leave us a note on our Contact form or at wecare@riverakitchenware.com

My product was defective or damaged.

If you received a defective or damaged product, please reach out to our Customer Satisfaction team immediately through our contact form. You can also email us at wecare@riverakitchenware.com