Terms & Conditions
Overview
The website located at www.riverakitchenware.com and all related subpages, and any related mobile applications (collectively, the “Site”) is provided by Metamash private Limited, doing business as Rivera (together with its affiliates, “Rivera,” “we,” “us,” or “our”).
These Terms and Conditions (“Terms” or “Agreement”) govern (i) your access to and use of the Site and (ii) your purcha se of products offered for sale on the Site (“Products”). These Terms form a binding agreement between you and Rivera.
THIS AGREEMENT CONTAINS AN ARBITRATION AGREEMENT AND CLASS ACTION WAIVER THAT MAY WAIVE Y OUR RIGHT TO A COURT HEARING OR JURY TRIAL OR TO PARTICIPATE IN A CLASS ACTION. ARBITRA TION MAY BE MANDATORY AND MAY BE THE EXCLUSIVE REMEDY FOR DISPUTES, EXCEPT WHERE PROHIBITE D BY LAW OR IF YOU OPT-OUT.
Please review these Terms before using the Site or purchasing Products. If you do not agree to these Terms, do not use the Site or purchase Products through it.
If you have questions, contact us at care@riverakitchenware.comom], and any other websites or online services that link to this Privacy Policy (collectively, the “Website”), regardless of how you access or use them.
License
Rivera grants you a personal, revocable, non-transferable, non-exclusive, limited license to access and use the Site for your personal, non-commercial purposes and strictly in accordance with these Terms. These Terms govern any updates or upgrades to the Site unless a separate license accompanies the update.
All rights not expressly granted are reserved by Rivera. You may access, download, and print materials from the Site only where permitted and only if you retain all notices, trademarks, and other markings.
Site Ownership and Content
The Site contains materials related to Rivera and its Products and services, including text, images, graphics, designs, photographs, videos, audio, software, code, interactive features, and the overall arrangement and “look and feel” of such materials (collectively, “Content”).
The Site and Content are owned, licensed, or controlled by Rivera and/or its licensors and are protected by applicable intellectual property laws. Using the Site does not grant you any ownership or other rights in the Site or Content
Except as expressly permitted by these Terms, you may not copy, reproduce, republish, upload, post, publicly display, encode, translate, transmit, distribute, or mirror any part of the Site or Content without our prior written consent.
Nothing on the Site should be construed as granting any license or right to use any Content except as permitted by these Terms.
No Guarantee of Site Use
We may modify, update, suspend, remove, or discontinue the Site (or any part of it) at any time, with or without notice. We are not liable for any harm or losses related to the unavailability of the Site.
The Site may not be available in all languages or all countries. You are responsible for compliance with all applicable laws in your jurisdiction.
Information You Provide and We Collect
Your personal information and certain technical data may be collected and used in accordance with our Privacy Policy.
User Conduct
You agree you will not use the Site in any way that:
(a) is unlawful, fraudulent, obscene, defamatory, abusive, harassing, or threatening, or that negatively impacts others’ ability to use the Site;
(b) introduces viruses, malware, or other harmful code;
(c) encourages illegal activity;
(d) infringes any intellectual property or proprietary rights of any party;
(e) violates privacy rights;
(f) interferes with the operation, access, or usability of the Site; or
(g) violates any applicable law.
You also agree not to attempt to gain unauthorized access to the Site or related systems, scrape or harvest data, or bypass security features.
Any blog posts, articles, or informational materials on the Site are for general information only and may reflect the views of individual authors, not necessarily Rivera.
User Content
If you post or share reviews, comments, images, or other content through the Site or Rivera-sponsored channels (“User Content”), you represent that you have the rights to post it and that it does not violate any law or third-party rights.
User Content must not be defamatory, obscene, hateful, discriminatory, sexually explicit, or used for commercial gain.
To the extent permitted by law, you grant Rivera a worldwide, royalty-free, non-exclusive license to use, reproduce, modify, publish, translate, distribute, and display User Content in connection with operating, marketing, and improving the Site and Products. We may remove User Content at our discretion.
Copyright & IP Infringement Notices
If you believe your copyrighted work or intellectual property has been infringed on the Site, please send a digital notice to
wecare@riverakitchenware.com
Include: (i) your contact information, (ii) identification of the work/IP, (iii) identification of the allegedly infringing material and where it appears on the Site, and (iv) a statement of good faith belief and authority to act.
Purchasing Items on Our Site
All purchases are subject to our acceptance. We may refuse, cancel, or limit any order for any reason, including suspected fraud, errors, or stock limitations.
Payment must be received before acceptance unless otherwise stated. If we cancel an order after payment, we will refund the amount paid for unshipped items using the original payment method, as required by law.
We do not permit purchases intended for resale by dealers, wholesalers, or resellers unless we expressly agree in writing.
Prices, promotions, availability, specifications, and Product descriptions may change without notice. We try to keep Product information accurate, but we do not guarantee that Product descriptions, pricing, or other content is error-free. If an error occurs, we may correct it and cancel affected orders.
Disclaimer of Representations and Warranties
THE SITE AND CONTENT ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, EXCEPT WHERE PROHIBITED BY LAW.
WE DO NOT WARRANT THAT THE SITE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF HARMFUL COMPONENTS. YOU ASSUME ALL RISK FROM YOUR USE OF THE SITE AND RELIANCE ON ITS CONTENT.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL IMPLIED WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, RIVERA (INCLUDING ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS) WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES ARISING OUT OF OR RELATED TO YOUR USE OF THE SITE OR PURCHASE/USE OF PRODUCTS.
OUR TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO THESE TERMS, THE SITE, OR PRODUCTS WILL NOT EXCEED THE AMOUNT YOU PAID FOR THE PRODUCT(S) GIVING RISE TO THE CLAIM OR [USD $500], WHICHEVER IS LOWER, UNLESS APPLICABLE LAW REQUIRES OTHERWISE.
SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS, SO THESE LIMITS MAY NOT APPLY TO YOU IN FULL.
Any claim must be brought within one (1) year after it arises, unless prohibited by law.
General Provisions
If any provision is found unenforceable, the remaining provisions remain in effect. Our failure to enforce any provision is not a waiver. You may not assign your rights under these Terms without our consent; we may assign ours.
All trademarks, logos, and service marks displayed on the Site are the property of Rivera or their respective owners and may not be used without permission.
Last Updated: January 2026
